Delivery
WHAT ARE SHIPPING TIMES AND COSTS?
Pickup from a PostNord branch
- Normal delivery time 1-3 business days.
- Free delivery for orders where the total amount of products exceeds €49, otherwise €5.90.
- Your order will be delivered to the PostNord pick-up point or box of your choice at our checkout.
- Furniture cannot be sent to Postnord's collection point due to the size.
PostNord home delivery
- Normal delivery time 2-5 business days.
- Delivery cost of €14.90 will be added to the total amount of your order. Excluding large-sized products, such as furniture.
PostNord home delivery of large furniture products
- Normal delivery time 2-5 business days.
- Delivery costs of €14.90 - €98.00 will be added to the total amount of your order.
- Normal delivery time 1-3 business days.
- Free delivery for orders where the total amount of products exceeds €49, otherwise €5.90.
- Your order will be delivered to the PostNord pick-up point or box of your choice at our checkout.
- Furniture cannot be sent to Postnord's collection point due to the size.
PostNord home delivery
- Normal delivery time 2-5 business days.
- Delivery cost of €14.90 will be added to the total amount of your order. Excluding large-sized products, such as furniture.
PostNord home delivery of large furniture products
- Normal delivery time 2-5 business days.
- Delivery costs of €14.90 - €98.00 will be added to the total amount of your order.
WHAT PAYMENT METHODS CAN I USE?
We try to send products ordered from our online store on weekdays within 24 hours! If there are problems with availability, we will notify you as soon as possible.
If you order the product/products to be picked up from the store, we aim to inform you that the order can be picked up on the same or the next business day.
If your order contains products that are ordered separately from the supplier (Advance Order) or the product is coming to the warehouse on a later confirmed date, we primarily expect that all the products in the order can be delivered from our warehouse at once. If you want the order delivered in parts, please contact our customer service.
If your order is more urgent than usual, please contact our customer service by phone. We want to serve our customers as well as possible.
We effectively reuse the cardboard packaging that arrives to us, so the product you ordered may be packed in a different brand of packaging than the product you ordered. Please open the package and check the contents after receiving the order.
During promotional periods, the transmission time may be longer than normal.
Please note that furniture orders may have a longer processing time at our warehouse.
Stock balance: Store & Online store
The stock status of all products is always shown on the product's order page (product card).
In the product information, you can also see store-specific availability;
What the different labels mean:
"Add to Cart" The product is in stock.
"Pre-order" We order the order products separately from the supplier and send the order within about 1-30 days. If the delivery time is longer than 30 days, we will try to notify you as soon as possible after receiving the information.
"Sold out" The product is sold out and will not be added to our stock.
Delivery method options:
The delivery time is an estimate and starts when the order has left our warehouse for delivery. When your order has been shipped, you will receive an order confirmation and a receipt by e-mail.
Pickup from a PostNord branch
- Normal delivery time 1-3 business days.
- Free delivery for orders where the total amount of products exceeds €49, otherwise €5.90.
- Your order will be delivered to the PostNord pick-up point or box of your choice at our checkout.
- Furniture cannot be sent to Postnord's collection point due to the size.
PostNord home delivery
- Normal delivery time 2-5 business days.
- Delivery cost of €14.90 will be added to the total amount of your order. Excluding large-sized products, such as furniture.
PostNord home delivery of large furniture products
- Normal delivery time 2-5 business days.
- Delivery costs of €14.90 - €98.00 will be added to the total amount of your order.
It is important for the customer to check the furniture immediately upon receiving it for possible transport damage. If you notice any problems, inform the driver immediately upon receiving the goods. If no damage is detected and you receive the furniture, it means that the customer has not found any problems during their transport. Liability for damage to the goods is transferred to the customer at the time of delivery.
If you order the product/products to be picked up from the store, we aim to inform you that the order can be picked up on the same or the next business day.
If your order contains products that are ordered separately from the supplier (Advance Order) or the product is coming to the warehouse on a later confirmed date, we primarily expect that all the products in the order can be delivered from our warehouse at once. If you want the order delivered in parts, please contact our customer service.
If your order is more urgent than usual, please contact our customer service by phone. We want to serve our customers as well as possible.
We effectively reuse the cardboard packaging that arrives to us, so the product you ordered may be packed in a different brand of packaging than the product you ordered. Please open the package and check the contents after receiving the order.
During promotional periods, the transmission time may be longer than normal.
Please note that furniture orders may have a longer processing time at our warehouse.
Stock balance: Store & Online store
The stock status of all products is always shown on the product's order page (product card).
In the product information, you can also see store-specific availability;
What the different labels mean:
"Add to Cart" The product is in stock.
"Pre-order" We order the order products separately from the supplier and send the order within about 1-30 days. If the delivery time is longer than 30 days, we will try to notify you as soon as possible after receiving the information.
"Sold out" The product is sold out and will not be added to our stock.
Delivery method options:
The delivery time is an estimate and starts when the order has left our warehouse for delivery. When your order has been shipped, you will receive an order confirmation and a receipt by e-mail.
Pickup from a PostNord branch
- Normal delivery time 1-3 business days.
- Free delivery for orders where the total amount of products exceeds €49, otherwise €5.90.
- Your order will be delivered to the PostNord pick-up point or box of your choice at our checkout.
- Furniture cannot be sent to Postnord's collection point due to the size.
PostNord home delivery
- Normal delivery time 2-5 business days.
- Delivery cost of €14.90 will be added to the total amount of your order. Excluding large-sized products, such as furniture.
PostNord home delivery of large furniture products
- Normal delivery time 2-5 business days.
- Delivery costs of €14.90 - €98.00 will be added to the total amount of your order.
It is important for the customer to check the furniture immediately upon receiving it for possible transport damage. If you notice any problems, inform the driver immediately upon receiving the goods. If no damage is detected and you receive the furniture, it means that the customer has not found any problems during their transport. Liability for damage to the goods is transferred to the customer at the time of delivery.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
When your order has been shipped, you will receive a shipping notification and a link to the tracking page by email.
CAN I CHANGE MY DELIVERY ADDRESS?
When your order has not yet been shipped, you can change your address at any time. Send an email to info@lastenhuone.fi and include your name, order number and updated new address in your message.
Unfortunately, when your order has been shipped, you don't.
- The delivery address you entered at our checkout cannot be edited afterwards.
- If you don't pick up your order, it will automatically return to our warehouse, and we will issue a refund to the payment method used in the order.
Unfortunately, when your order has been shipped, you don't.
- The delivery address you entered at our checkout cannot be edited afterwards.
- If you don't pick up your order, it will automatically return to our warehouse, and we will issue a refund to the payment method used in the order.
DO I HAVE TO PAY IMPORT OR CUSTOMS COSTS?
You don't. All import and customs costs are included in the total amount of your order.
WHICH COUNTRIES DO YOU DELIVER TO?
We deliver:
To Finland (including Åland)
DO YOU DELIVER TO PO BOX ADDRESSES?
For security reasons, we do not deliver to PO Box addresses.
CAN ORDERS BE PLACED TAX FREE?
No. We do not offer the Tax Free option.
WHAT DO THE TRANSPORTATION COSTS OF LARGE FURNITURE MEAN?
"Larger furniture shipping costs" generally refers to the cost of shipping larger furniture. When buying furniture and organizing its transport, logistics companies usually determine the transport costs based on the size, weight, transport distance and service type of the furniture. Larger pieces of furniture may require more shipping space and more labor to load and transport them, which can result in relatively high shipping costs.