Request for quotation history
MY PACKAGE IS DAMAGED, WHAT DO I DO?
We are sorry about this! I hope your products are not damaged.
If any of the products are damaged or missing, you should contact us by email at: myymala@lastenhuone.fi
In order to process this as quickly as possible, we need the following information from you:
- A full picture of the arrived package, where the shipping label is also clearly visible.
- A picture showing the damage to the package itself.
- Picture of the damaged product/exact information about which product is missing.
Once we have received your email, we will get back to you with more information as soon as possible and help you how to proceed with the matter.
It is important for the customer to check the furniture immediately upon receiving it for possible transport damage. If you notice any problems, inform the driver immediately upon receiving the goods. If no damage is detected and you receive the furniture, it means that the customer has not found any problems during their transport. Liability for damage to the goods is transferred to the customer at the time of delivery.
If any of the products are damaged or missing, you should contact us by email at: myymala@lastenhuone.fi
In order to process this as quickly as possible, we need the following information from you:
- A full picture of the arrived package, where the shipping label is also clearly visible.
- A picture showing the damage to the package itself.
- Picture of the damaged product/exact information about which product is missing.
Once we have received your email, we will get back to you with more information as soon as possible and help you how to proceed with the matter.
It is important for the customer to check the furniture immediately upon receiving it for possible transport damage. If you notice any problems, inform the driver immediately upon receiving the goods. If no damage is detected and you receive the furniture, it means that the customer has not found any problems during their transport. Liability for damage to the goods is transferred to the customer at the time of delivery.
AN ITEM WAS MISSING FROM MY ORDER, WHAT DO I DO NOW?
We are sorry that one of the products was missing!
1. Please check the "Order Confirmation & Receipt" email you received first, in case the product was marked as sold out from our warehouse.
2. If the package was damaged, go to "My package is damaged, what do I do?".
3. If the package was not damaged, contact our customer service (myymala@lastenhuone.fi) and let us know what was missing from the products and we will help you.
1. Please check the "Order Confirmation & Receipt" email you received first, in case the product was marked as sold out from our warehouse.
2. If the package was damaged, go to "My package is damaged, what do I do?".
3. If the package was not damaged, contact our customer service (myymala@lastenhuone.fi) and let us know what was missing from the products and we will help you.
I HAVE RECEIVED A DEFECTIVE PRODUCT, WHAT DO I DO?
We are sorry about this!
If you have received a defective product, you are of course welcome to return it to us normally, please contact the address: myymala@lastenhuone.fi
If the defect is small and it would be possible to fix it, you can contact our customer service so that we can check if we could offer a possible price reduction for this. This is of course a more environmentally friendly solution, as you can keep the product and extend its life.
If you have received a defective product, you are of course welcome to return it to us normally, please contact the address: myymala@lastenhuone.fi
If the defect is small and it would be possible to fix it, you can contact our customer service so that we can check if we could offer a possible price reduction for this. This is of course a more environmentally friendly solution, as you can keep the product and extend its life.
HOW DO I MAKE A CLAIM?
We are sorry to hear that the product has been faulty.
All complaints related to the order or delivery must be sent within seven (7) days of receiving the order to the address: myymala@lastenhuone.fi
In handling complaints and issues requiring maintenance during the use of the product, please contact the address: info@lastenhuone.fi
In order to be able to assess the fault quickly, we recommend that you make a complaint according to the instructions below, so that we can help you easily:
1. When did you notice the error.
2. Describe the fault in as much detail as possible and how the fault occurred (cause).
3. Take one photo where the product is clearly visible in its entirety and one photo of the defect itself.
Once we have received the exact description and pictures, we will process your complaint as soon as possible. You will receive a pre-paid return label in case we need the product back.
Your purchase is covered by the Consumer Protection Act. This means that, according to the Consumer Protection Act, the consumer has time to report the error within two months of discovering the error, so that you can get the defective product either replaced, repaired, refunded or a price reduction depending on the situation. The condition is that the complaint is justified and that the defect is not due to improper use of the product. We recommend that you stop using the product while the matter is being processed.
It is important for the customer to check the furniture immediately upon receiving it for possible transport damage. If you notice any problems, inform the driver immediately upon receiving the goods. If no damage is detected and you receive the furniture, it means that the customer has not found any problems during their transport. Liability for damage to the goods is transferred to the customer at the time of delivery.
All complaints related to the order or delivery must be sent within seven (7) days of receiving the order to the address: myymala@lastenhuone.fi
In handling complaints and issues requiring maintenance during the use of the product, please contact the address: info@lastenhuone.fi
In order to be able to assess the fault quickly, we recommend that you make a complaint according to the instructions below, so that we can help you easily:
1. When did you notice the error.
2. Describe the fault in as much detail as possible and how the fault occurred (cause).
3. Take one photo where the product is clearly visible in its entirety and one photo of the defect itself.
Once we have received the exact description and pictures, we will process your complaint as soon as possible. You will receive a pre-paid return label in case we need the product back.
Your purchase is covered by the Consumer Protection Act. This means that, according to the Consumer Protection Act, the consumer has time to report the error within two months of discovering the error, so that you can get the defective product either replaced, repaired, refunded or a price reduction depending on the situation. The condition is that the complaint is justified and that the defect is not due to improper use of the product. We recommend that you stop using the product while the matter is being processed.
It is important for the customer to check the furniture immediately upon receiving it for possible transport damage. If you notice any problems, inform the driver immediately upon receiving the goods. If no damage is detected and you receive the furniture, it means that the customer has not found any problems during their transport. Liability for damage to the goods is transferred to the customer at the time of delivery.
HAVE YOUR COMPLAINT BEEN APPROVED AND YOU WANT TO ORDER THE SAME PRODUCT AGAIN?
When your complaint is accepted, we will automatically send a new product and our customer service team will send you a new tracking ID by email.